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Unmetered Dial-Up FAQ

Question

• What is unmetered dialup?
• Is this available from cable telephone lines?
• How long does this take to activate?
• What unmetered products are available?
• What are contention ratios?
• What does 'use' mean?
• What is the acceptable use policy (AUP)?
• How do I know how much online time is left?
• Why do ISDN packages show two different 'online time left'?
• How do I order?
• Can I connect to my account from any BT telephone line?
• Can I change my registered telephone number?
• How are the monthly charges paid?
• What if I fail to pay you?
• What is ISDN?
• What packages support ISDN?
• Can I have a fixed IP address?
• What is the minimum contract term?

Answer

Unmetered dialup is where an internet dialup user can connect to the internet using an analogue or ISDN BT line and pay a fixed monthly charge with no additional call charges (Subject to AUP).

No you need one of the following products from BT. Standard analogue PSTN line, ISDN 2 or ISDN 30.

The unmetered dialup is available to use from the moment you order it. For example if you place an order using this site now you can immediately disconnect your modem and reconnect using the new unmetered account.

We offer a number of different packages aimed at both home and business users. Certain packages are restricted to certain times of the day or week, also different contention ratios can apply. On the order screen a popup window is available that gives full details of the products you can also view it by clicking here

Contention ratio refers to the number of other unmetered users that a particular user will share a modem at the ISP with. The lower the contention ratio the more likely an uninterrupted service will be experienced. Unlike ADSL contention ratios which refer to bandwidth unmetered contention ratios refer to modems.

This is the maximum conection time allowed each month. For example the 'use' for Anytime Lite is 50 hours a month (an average of about 100 minutes a day). Time remaining at the end of the month is not carried over to the next.

A set of guiding principles, mostly common sense and politeness, that our customers are expected to adhere to. Note, under the Aardvark IT AUP all Web space provided with Internet access can be used commercially.

The full AUP can be viewed here.

If the unmetered dialup package you choose is subject to a maximun monthly online time you can find out how much time is remaining at anytime via your control panel available from the Web Portal & Info-Grid. You will find this information on the full details screen of an active unmetered account. Remaining online time is reset monthly on the same day of the month that the account was made active. No unused time will be carried over to a new month.

When you purchase a ISDN package you are actually getting 2 ports to enable connection at 128k. As the radius server will debit seconds for each channel we need to set the actual amount of online time to double that quoted. If you connect at 64k or 56k then you are using only one channel and that is why we give figures for one channel as well.

You can order through this website by clicking here. Please note we need to know the telephone number that will be used.
The first month can be paid using a credit/debit card. You can also pay by cheque however this will delay activation of the account until we receive the cheque. On completion of payment a confirmation screen will give details of username, password and telephone number to dial.

No, you can only connect from the telephone number you have registered with us.

Yes, but you are restricted to 2 changes per calendar month.

All monthly charges are paid by direct debit. Please ensure that you send us a signed mandate for the customer within 7 working days of ordering the account (This does not apply if the customer has an existing direct debit for another product eg ADSL).

If a direct debit is unpaid the Customer has 5 working days to get payment to us. If no payment is received service is cancelled.

ISDN stands for Integrated Services Digital Network.

ISDN lines are high-speed digital phone lines which are much faster than standard telephone lines.

If you wish to use ISDN Intenet access from Aardvark IT you need to get an ISDN line from BT.

For home use try BT Home Highway for details.

For business use try Business Highway, ISDN2e or ISDN30/30e.

All our unmetered packages support ISDN at 64k or above.

• For 64k ISDN - select any package not marked 'ISDN 128k' e.g. 'Home Anytime Lite'
• For 128k ISDN - select packages marked 'ISDN 128k' e.g. 'Home ISDN 128K Lite'

Currently we do not offer this service. However we will possibly introduce this at a later date.

The minimum contract term is one month.