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Dial-Up FAQ

Question

• What phone number must I use to dial-up to Aardvark IT?
• If I travel abroad can I still dial-up to Aardvark IT?
• Does Aardvark IT support ISDN? If so what dial-up number do I use?
• When I try to connect I get the following error "Port already open". What does this mean?
• When I try to connect I get the following error "ERROR 692"?

Answer

0845 1121000 or 0845 1121250

Yes you can but you must use our International Dial-up number 01952 270017.

Yes! we do either single or multi-bonded IDSN chanels can be used and the Dial-up number is the same as analogue Dial-up = 0845 1121000 or 0845 1121250.

This error usually means some other device is using the modem (such as a voice/fax program or you already have a dial-up connection in progress) The solution is to terminate the other task. This can be done a number of ways but the simplest is to reboot your PC and try again.

Windows Dial-Up Networking (DUN) and Remote Access Service (RAS) give error codes for specific connection problems. Contact technical support with the full error message and they should be able to determine the problem. ERROR 692 for instance means Hardware failure in port or attached device.